• USA

FAQ'S

1. What forms of payment do you accept?

casualimagedesigns.com currently accept PayPal. Visa Card, Master Card, Discover, and American Express.

2. How do I order items with Cashier's Checks or Money Orders?

Unfortunately, at percent, we do not accept cashier's checks and money orders.

3. How do I change the shipping address?

Please contact our Customer Support Team at 1-800-527-4626 or send us a message on Live chat, if you need to change the shipping address on your order. Due to security policy, we casualimagedesigns cannot change the address over email or social media.

4. How long does it take to ship out my order and how long does delivery take?
We typically deliver in business day and our delivery process will take up to 4-7 business day within the U.S. For more info about our shipping please visit our delivery information page.

5. Are your items true to size?

Yes, our items typically run true in size. you can our Size Chart page.

6. Do you accept Return and Exchanges?

Yes, we accept return and Exchanges for the Product with unworn and unwashed items. This Return and Exchange process should be done within 21 days of the delivery date.

7. Do you do custom orders?

Currently, we do not have customers order. we do sell ready-made clothing designs which are been listed on the website.

8. Do you offer Wholesale?

We aren't currently offering wholesale at this time, however, we can provide a bunch of offers and you can email us at info@casualimagedesigns.com to be considered if we do offer some items for wholesale or subscribe us to get the new product updates.

9. It received Damaged, Defective, or Wrong Item(s) what do I do?

Please contact us immediately via Phone 1-800-527-4626 or email info@casualimagedesigns.com before you start the return process so we can help!


10. I sent a Casualimagedesigns e-Gift Card and the recipient never received the email, what should I do?

Please have the recipient check their junk email folder or call the casualimagedesigns customer service line at 1-800-527-4626 so we can check the email address and update it nad re-send if necessary.

11. Does casualimagedesigns sell a gift card?

Yes! we offer e-Gift card for any amount between $25-$100. Casualimagedesigns deliver e-Gift, Print at home, mail gift and these cards never expired and carry no fees. Visit Gift card section, begin your purchase and send the gift of great style and amazing deals!

12. I received the casualimagedesigns e-gift cards, how do I redeem it?

Log in to our casualimagedesigns account via my Account page found at the person icon at the top of casualimagedesigns.com or create a new account if you haven't shopped previously at casualimagedesigns. once in my account page, enter the code received in the box that says: Enter e-Gift code to Redeem. Then Press "Save Your Account" This will add the fund to your account or you may also add the code underpayment at checkout.

13. Do you have Guest Checkout?

Yes, currently we have a guest checkout option, use the gift checkout or Create a new account to checkout or call us at 1-800-527-4626 so we can help your order and checkout.